Guest Services Coordinator

Part-Time | Approx. 15-25 Hours per Week | Tuesday–Saturday

Hotel Renmark is looking for a motivated and highly reliable Guest Services Coordinator to join our Accommodation Services team.

Working approximately 15-25 hours per week from Tuesday to Saturday, this is a varied and hands-on role supporting our Accommodation Manager across Reception, reservations, guest experience and accommodation operations.

We're looking for someone who enjoys hospitality, takes pride in providing excellent service and is naturally organised. Most importantly, we want someone who notices what needs to be done, takes initiative and follows things through.

What will you be doing?

Your role will include:

• Reception, reservations, check-ins and check-outs

• Managing telephone, email and face-to-face accommodation enquiries

• Processing and maintaining bookings within RMS

• Coordinating guest requests, packages, add-ons and special occasions

• Assisting with group bookings

• Upselling room upgrades, additional nights and Hotel services

• Communicating closely with Housekeeping regarding room priorities and guest requirements

• Assisting with Housekeeping coordination on Fridays and Saturdays

• Conducting room checks when required

• Monitoring accommodation stock and replenishing supplies

• Checking storerooms and identifying stock requirements

• Following up guest requests and maintenance requirements

• Providing hands-on support across Accommodation Services when needed

About You

Previous hotel Reception or accommodation experience would be highly regarded, with RMS experience particularly desirable.

You will be:

• Reliable and trustworthy

• Friendly and confident with guests

• Organised with excellent attention to detail

• A strong communicator with excellent telephone skills

• Comfortable working independently

• Proactive and willing to use your initiative

• Confident with reservations and computer systems

• Comfortable upselling and recommending Hotel services

• A team player who is willing to help wherever required

This is a Hands-On Position

This isn't a role where you'll spend your entire shift sitting behind Reception.

You'll regularly move throughout the Hotel, walking stairs, checking rooms, communicating with Housekeeping, restocking supplies and assisting with accommodation operations.

A good level of physical fitness is therefore required.

The Opportunity

This is a part-time position of approximately 15-25 hours per week, Tuesday to Saturday, providing a great opportunity for someone looking to build their career within hotel accommodation.

For the right person who demonstrates initiative, reliability and leadership capability, there may also be the opportunity for future career progression within Accommodation Services.

If you take pride in your work, genuinely enjoy looking after guests and are the type of person who sees something that needs doing and gets it done, we'd love to hear from you.

Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for the role to jwebber@hotelrenmark.com.au